If you wish to return any items purchased at Palm Honey we have a simple returns policy to follow

All returns must be within 14 days from the day the item was received.

Returned items must be in the same unused condition as when they were sent out with all the original tags still attached. Any items returned that are damaged or worn will not be refunded.

Unfortunately we do not accept refunds on any sale items.

We do not provide exchanges at this time.

WHAT TO DO

Let us know via email or DM your order number and which item(s) you wish to return to us.

We will provide you with the returns address.

Package up your item and send it back to us.

Once we receive your return and are fully satisfied with its condition we will notify you.

We aim to process all refunds within 48 hours of receiving the item back. We can only return funds back to your original payment method. The time this then takes to show in your account will be dependent on your bank.

*Palm Honey do not take any responsibility for returns postage or any loss or damage to the products on return back to us. It is the customers responsibility to ensure they use a reliable postage service which provides proof of postage and/or requires a signature.