Palm Honey Ltd cares about your privacy and how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website www.palmhoney.co.uk (“Our Site”) and will only collect and use personal data in ways that are explained here, and in a way that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and make sure that you understand it. Your acceptance of Our Privacy Policy is considered to happen when you first use Our Site. If you do not agree with this Privacy Policy, you must stop using Our Site right away.

DEFINITIONS AND INTERPRETATION

In this Policy, the following terms have the following meanings:

“Cookie” means a small text file that is placed on your computer or device by Our Site when you visit some parts of Our Site and/or when you use some features of Our Site. Details of the Cookies used by Our Site are given in section 13, below;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“personal data” means any and all data that relates to a person who can be identified directly or indirectly from that data. In this case, it means personal data that you give to Us through Our Site. This definition shall, where applicable, include the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and “We/Us/Our” means Palm Honey.

INFORMATION ABOUT US

Our Site is operated by Palm Honey, a sole trader.

Our website is powered by Squarespace. To read more on the Squarespace GDPR policy and how data is collected and used click here.

What does this Privacy Policy cover?

This Privacy Policy applies only to your use of Our Site. Our Site may have links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before giving any data to them.

YOUR RIGHTS

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold and explain clearly to our best ability.

The right to be informed about Our collection and use of personal data;

The right of access to the personal data We have about you;

The right to rectification if any personal data We have about you is wrong or incomplete (please contact Us via hello@palmhoney.co.uk)

The right to be forgotten – i.e. the right to ask Us to delete any personal data We have about you

The right to restrict (i.e. stop) the processing of your personal data;

The right to data portability (getting a copy of your personal data to use with another service or organisation);

The right to object to Us using your personal data for certain purposes; and

Rights with respect to automated decision making and profiling.

If you have any reason for complaint about Our use of your personal data, please contact Us using the details given and We will do Our best to fix the problem for you. If We are not able to help, you also have the right to make a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For more information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

WHAT DATA DO WE COLLECT?

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.palmhoney.co.uk (the “Site”).

We use the Order Information that we collect mainly to complete any orders placed through the Site (including processing your payment information, arranging for shipping, and sending you invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Check our orders for potential risk or fraud; and When in line with the preferences you have shared with us, send you information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (especially, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to measure the success of our marketing and advertising campaigns through mailchimp (policy details) / facebook (policy details) / instagram and other social media platforms)

Depending on your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies:

-name;

-contact information such as email addresses;

• demographic information such as postal code, preferences, and interests;

• IP address;

• web browser type and version;

• operating system and time zone;

• a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

Also, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We call this automatically-collected information “Device Information.”

HOW DO WE USE YOUR DATA?

Providing and managing your access to Our Site;

Personalising and tailoring your experience on Our Site;

Delivering Our products and services to you (please note that We need your personal data in order to enter into a contract with you);

Personalising and tailoring Our products and services for you;

Responding to emails from you;

Sending you emails that you have opted into (you may unsubscribe or opt-out at any time);

Market research

With your permission and/or where allowed by law, We may also use your data for marketing purposes which may include contacting you by email and telephone and text message and post with information, news and offers on Our products and services. We will not, however, send you any unwanted marketing or spam and will take all reasonable steps to ensure that We protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Third parties whose content appears on Our Site may use third party Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

We do not keep your personal data for any longer than is needed in light of the reason(s) for which it was first collected.

DO WE SHARE YOUR DATA?

We share your Personal Information with third parties only relevant to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store–you can read more about how Squarespace uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

We provide shipping details such as addresses and email addressed to RoyalMail (via Royal Mail Click and Drop) when sending your order(s).

Lastly, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As explained above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt out of targeted advertising by:

• FACEBOOK

• GOOGLE

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

DO NOT TRACK

Please note that we do not change our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Also, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will keep your Order Information for our records unless and until you ask us to delete this information.

HOW CAN YOU CONTROL YOUR DATA?

We respect your privacy and give you options to control how we use your personal data. Here are some ways you can do that:

• You can opt-out of receiving emails from us for direct marketing purposes by clicking the unsubscribe link in our emails or by contacting us.

• You can sign up for the TPS, CTPS, or MPS services in the UK to reduce unsolicited marketing calls and mails. However, this will not stop marketing communications that you have agreed to receive from us or other parties.

• You can access our site without providing any data at all, except for some cookies that are strictly necessary for the site to function.

• You can restrict our use of cookies by changing your browser settings or by declining our cookie consent pop-up message.

• You can request a copy of any personal data we hold about you for free under the GDPR. Please contact us for more details.

OUR USE OF COOKIES

Cookies are small data files that we or third parties place on your device when you visit our site. They help us improve your experience and provide our products and services. Some cookies are essential for the site to work, while others are optional and depend on your consent.

We use different types of cookies, such as:

• Log files: These track actions on the site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

• Web beacons, tags, and pixels: These are electronic files that record information about how you browse the site.

• Order information: This is the information you provide when you make a purchase or attempt to make a purchase through the site, such as your name, billing address, shipping address, payment information, email address, and phone number.

We use cookies in accordance with current cookie law. You can find more information about cookies and how to disable them at All About Cookies.

When we talk about personal information in this privacy policy, we mean both device information and order information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your personal information to:

• Provide and improve our products and services

• Communicate with you about your orders, inquiries, feedback, and preferences

• Personalize and enhance your experience on our site

• Analyze trends and statistics

• Comply with legal obligations and protect our rights

We do not share your personal information with any third parties without your consent, except as required by law or to protect our interests.

HOW CAN YOU CONTROL YOUR COOKIES?

Before we place any cookies on your device, we will ask for your consent through a pop-up message. You can agree or disagree to the use of cookies. However, some features of our site may not work properly if you reject cookies.

Some cookies are strictly necessary for our site to function. We will not ask for your consent to place these cookies, but you should be aware of them. You can still block these cookies by changing your browser settings, but this may affect how our site works. We have made sure that these cookies do not compromise your privacy.

You can also control your cookies through your browser settings. You can choose to enable or disable all cookies or only third party cookies. By default, most browsers accept cookies, but you can change this. For more details, please check the help menu in your browser or the documentation that came with your device.

You can also delete cookies from your device at any time, but this may erase any information that helps you access our site faster and easier, such as login and personalization settings.

We recommend that you keep your browser and operating system updated and that you seek help from the developer of your browser or the manufacturer of your device if you are unsure about adjusting your privacy settings.

CONTACTING US

If you have any questions about our site or this privacy policy, please email us at palmhoneykids@gmail.com. Please make sure that your query is clear, especially if it is a request for information about the data we hold about you.

CHANGES TO OUR PRIVACY POLICY

We may change this privacy policy from time to time (for example, if the law changes). Any changes will be posted on our site immediately and you will be considered to have accepted the new terms when you use our site after the changes. We suggest that you check this page regularly to stay updated.